Our money back guarantee policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
When you are approved a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 400 Hillsboro Technology Drive, Deerfield Beach, FL, 33441
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Q. What is the ingredient list?
A. Oregano extract, Caprylic Acid(magnesium caprylate), L.Acidophilus, Protease, Cellulase, Aloe Vera, Arabinogalactan, Anise Seed, Black Walnut Hulls, Wormwood, Reishi Mushroom
Other ingredients: Gelatin, Rice flour, Vegetable Magnesium Stearate, Silicon Dioxide
You can also refer to the Ingredients tab for more detailed information.
Q. Is this a product to be taken only 30 day or can be taken continuously?
A. Depending on how severe your Candida is you can use this product for more than 30 days. We have some customers who use the product ongoing as a preventative to future Candida outbreaks.
Q. Is this product the same as CandidaGo? It almost got the same ingredients. Is this a Scam?
A. No, CandidaGo is a product of Vitaana Health while CandidaGone is by Nutracraft, these are 2 different companies. We contract a manufacturer for CandidaGone, so it is possible that the other company might have contracted the same company and possibly used the same formula as our CandidaGone.
If their label says it has the same ingredients then it should have those ingredients. But we can't comment on how or where they have had their product made, or if they had their product manufactured in GMP and FDA registered facility like we have. CandidaGone is definitely not a scam, read through the reviews of verified product users.
Q. How does one access the e-books/pdf that are promised as part of the purchase package?
A. If you don't receive the email with the e-books once the product ships, then please send us an email at firstname.lastname@example.org and we will send them to you again.
Q. How long does this regemine last?
A. Each bottle is designed to last 30 days. For most people that should be enough to help clear up their Candida overgrowth but for others it can take longer depending on how severe the condition is. However you should notice the effects of Candida die off within the first 2 weeks.
Q. What are the directions for taking CandidaGone? Extra water?
A. 2 capsules daily. Preferably with meals or as directed by a healthcare professional. We also recommend you reduce the amount of sugar you consume while on the supplement. Also drinking more water may help to flush out toxins released when the Candida dies off so make sure you are drinking at least 8 glasses of water per day.
Q. Since its a 4 step process, do I pay for 4 different products? Or is this whole package included in the $29.95?
A. No, the ingredients in the bottle of CandidaGone cover the 4 steps of Candida removal. So you only need the one product. However depending on how severe you Candida is you may need more than one month supply.
Q. Can you throw away the capsule and take the powder with water?
A. Yes, that is totally okay to take the powder directly with water. However, it might have an awful taste, so you might want take it on top of a teaspoon of applesauce or honey rather than in a drink as you could easily lose a lot of the powder on the side of the cup.
Q. Do your products contain Gluten?
A. Many of our products use vegetable capsules and so do not contain gluten. However some of our products are manufactured in a facility that processes other products that contain gluten so we can't guarantee there is no trace of gluten in some products. Please refer to the page for the specific product you are interested in for more information.
Q. Are your products safe to use?
A. Yes, our formulas are made from completely safe ingredients that have shown very little side effects in most users.
Q. Can I get a product for free for an honest review?
A. We usually give away free samples without any obligation when we launch a product just to get the word out there. However, at this time we don't have any units available for free. The best option would be to sign up on our website so we can send you any future giveaways and also get a 20% off code.
We also offer a 100% money-back guarantee, so if you purchase the product and don't get the results you expect then we'll be happy to offer a full refund.
Q. Do you offer any coupon codes?
A. The best way to get special offers and deals is through our Nutracraft Club where we offer 20% off on your first order (one time use) and announce other deals, free offers and provide natural health education.
Q. Can I take your products with prescription medication?
A. Unfortunately, legally, we cannot give you medical advice around taking this product with prescription medicine. So I strongly suggest if you have any questions or concerns about using our product with your current medication or you have a medical condition, then you contact your healthcare professional to see if it will be ok.
Q. Where are your products manufactured?
A. Our products are manufactured in the USA, in a cGMP and FDA registered facility.
Q. When will my product arrive?
A. Standard product delivery time is between 3-5 business days from the time of your order. Priority shipping will be 1-2 days depending on the time of order.
Q. Do you ship internationally?
A. Yes we do. International shipping has a flat rate of $14.95 per order and can take 2-3 weeks to arrive.
Q. Do you offer a money back guarantee?
A: Yes, we believe that you should be fully satisfied with your product. We offer a full 60 day money back guarantee. If you are not happy, simply return your bottle and we’ll issue a full refund. This way you can try our products completely risk-free.
Q. Do you have a contact number I can reach you at?
A. Please contact our Customer Support Team at 1-855-377-7444