E-mail and Internet companies use blockers to stop spam. Sometimes these programs block e-mail you want to get. We ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”
If you do not see an email from us in your Inbox, our email may have mistakenly been sent to your spam folder.
Please open your spam folder and if you find an email from us, open it and mark it as “Not spam”…
Of course, every e-mail system is different. Below are more specific instructions for some of the more popular ones.
Is your email client or spam filter not listed?
One thing you can do no matter what e-mail system you’re using is add the address in the “From” line of your most recent subscription email to your address book.
If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist the email. If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular of those programs.
Sending Address: If they ask for our address, give them the address in the “From” line of your most recent subscription email.
Domain: If they need to know the domain we’re mailing from, tell them: nutracraft.com
IP Address: If they ask for our sending IP address, tell them these:
(23.227.38.64) Nutracraft
Important Note: support@nutracraft.com is used in the examples below. However, our e-letters send from several different email addresses, noted here:
Nutracraft: support@nutracraft.com
To make sure our email gets delivered to your Inbox, you must add our email address to your contacts list.
If you do not readily find an email from us…
Please check your Gmail Spam Folder:
Next please, add us to your Contacts list:
If you are using the Gmail Mobile App on your mobile device, please open the app now.
If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.
If you do not find an email from us, please check the Spam Folder:
This way you will always see us in your Primary Inbox tab…
NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.
If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
The conversation has been moved to “Primary”
Do this for future messages from support@nutracraft.com? Yes
If you have not received an email from us…
Check your Spam Folder. If you see an email from us:
To ensure delivery: Create a filter to automatically send our emails to your Inbox.
iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from us isn’t junk:
1. Open your Mail app and go to the Mailboxes screen
2. Scroll down to the folders area
1. Select the Junk folder.
2. Find the email from us and slide it left to see options
1. Tap the More button.
2. Tap the Mark button.
1. Tap the Mark as Not Junk button.
The message is moved to your Inbox. Subsequent email messages from us will no longer be marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.
To add us to your list of Focused Inbox on the Outlook App…
Please open the mobile Outlook app on your Android, Microsoft or iPhone:
1. Click the dropdown menu on the top right of your Inbox.
2. On the menu displayed tap Move to Focused Inbox
1. Select the Move this and all future messages button.
1. Tap Move
2. Now all future messages from us will appear in your Focused Inbox
You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.
To add us to you list of “Safe senders” on Outlook:
Right click our email in your Inbox email list pane.
On the menu displayed move your mouse over or tap Junk
Click or tap on Never block sender in the menu that rolls out.
The resulting popup will say:
“The sender of the selected message has been added to your Safe Senders List.”
Click OK
1. Open the email
2. Right click on the from address
3. Choose Add to contacts option
1. If you have not already created a My Preferred Folder, you may do so by clicking + Create new…“
2. You may also move us to any folder of your choice.
Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…
In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
1. Check the Junk folder. If you see the email in your Inbox
2. Open the email from us…
3. Click the “Wait it’s safe” link
Nutracraft (support@nutracraft.com)
To: you@outlook.com
Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.
Wait, it’s safe! | I’m not sure. Let me check
1. Click gear the icon on the top right.
2. Select Options in the drop down list.
3. On the Options page under Preventing junk email click Safe and blocked senders
4. Click the link Safe senders on the next page.
5. Enter support@nutracraft.com in the text box.
6. Click Add to list
7. We will now be added to your list of Safe senders
8. Emails added to your Safe senders will not be delivered by mistake to your Junk folder.
To make sure our email gets delivered to your AOL Inbox- Please complete these two steps…
If you find us in your spam folder:
If you are not receiving email at EarthLink, there are two actions you can take.
1. Check Suspect Email folder
2. Add us to your address book.
With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.
1. While in the Suspect Email folder, if you see our email…
2. Select the Move to Inbox and Add Contact option from the drop down menu.
3. This will add us to your Address Book for future email delivery assurance.
1. Open the email.
2. Click Add to Address Book in the email header.
3. Use the Address Book Editor to verify the sender’s contact details and click save.
4. Fill in support@nutracraft.com as the email address of the sender.
5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.
Please follow the Yahoo instructions for whitelisting an ATT.net email address.
Click or Tap here, to scoll to the Yahoo instructions…
Please open your Thunderbird email client:
If an email from us appears in your Junk Folder:
Please mark that message as Not Junk.
Next, please add us to your Address Book:
1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted.
3. Click the New Contact button.
4. Under the Contact tab, copy and paste the “From” address into the email text box.
5. Click OK.
This problem may happen if we are accidentally added to the Blocked List.
To remove us from the Blocked List:
1. Start your Norton product.
2. Click Settings.
3. Depending on your Norton product, do one of the following:
While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.
1. In order to add us to the friends whitelist, please open McAfee and click on Web & Email Protection.
2. Then click on Anti-Spam
3. There you can see various settings. You can change the spam protection level, change filter settings, etc.
4. Click on Friends list
5. Please add support@nutracraft.com to your “Friends List” to always allow emails from us.
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.
To prevent this from occurring you can do either of the following:
1. Add us to the list of Approved Senders.
2. Decrease the Spam Email Filter Strength.
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders:
1. Open Microsoft Outlook.
2. Click the Spam Mail folder then select the legitimate email detected as spam.
3. Click Approve Sender on the toolbar.
4. Click Yes when the confirmation message appears.
Decrease the Spam Email Filter Strength:
1. Open Microsoft Outlook.
2. Click Trend Micro Anti-Spam then click Settings.
3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
4. Click OK to save your settings.
Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:
1. Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type in support@nutracraft.com
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK.
Sanebox is not a filter, but a filtering system trained by you.
1. Open your Webmail or Gmail where you use SaneBox.
2. Open your @SaneLater folder.
3. If you find an email from us in @SaneLater…
4. Please drag our email to your Inbox folder.
5. By doing this you will always get our great content in your Inbox from now on!
Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:
1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. whitelist_from support@nutracraft.com
3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
Highlight the email from us to Whitelist.
Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
Here you can choose if you want to Whitelist the email address or the whole Domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
1. Click “More” in the SPAMfighter toolbar.
2. Then “Options”
3. Then “Filter settings”
4. Then “Blacklists & Whitelists”
5. Then “Whitelist email address”
6. Then “Import”.
7. Select your ‘Address Book’ and click on “Check all”
8. Click “Add”
9. Click “Apply”
If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:
1. Click More” in the SPAMfighter toolbar.
2. Then “Options”
3. Then “Filter settings”
4. Then “Blacklists & Whitelists”
1. Click Tools, then Blacklist & Friends.
2. Click Add… on the right, the Friends list side.
3. Make sure Plain email address is selected.
4. Type in support@nutracraft.com
5. Click OK.
6. Click OK.
1. Open ChoiceMail
2. Click on the Senders tab
3. Choose “Approve another Sender”
4. Type in support@nutracraft.com
5. Click on OK
1. Select File, then Configure.
2. Go to the Friends category.
3. Make sure Active is checked.
4. Type support@nutracraft.com on a line by itself in the entry field.
5. Click OK.